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Transform Customer Service with AI-Enhanced Help Desk Solutions

Mon., 15. July 2024

Managing customer support across multiple channels and providing quick feedback can be challenging. Businesses can use help desk management software powered by AI to manage customers across all channels, enhance customer service efficiency and improve customer retention.

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Putting Developers First with Developer Experience: Part 1 - Improving Applications

Mon., 8. July 2024

Developers are the backbone of a growing and competitive software industry. Losing a developer reduces productivity due to time-consuming rehiring processes. C-level executives and IT team leaders can implement a developer experience strategy to improve developer retention, productivity and satisfaction.

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Locking down LLMs to Combat Jailbreaks

Mon., 8. July 2024

LLM jail-breaking (also known as LLM manipulation) forces LLMs to exhibit unwanted behavior. These LLMs may become examples of irresponsible and unethical AI, depending on what they are forced to do. Cybersecurity teams can ensure that their LLMs are responsible and ethical through resilience testing for jailbreaks and implementing multiple guardrails to combat jailbreaks.

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SMEs - the Time for Cyber Insurance is Now

Mon., 1. July 2024

As cyber threats escalate, small and medium-sized enterprises (SMEs) are increasingly targeted by cybercriminals due to their limited cybersecurity resources. This underscores the importance of cyber insurance for SMEs to mitigate financial, operational, and reputational damages. Cyber leaders and business owners must understand cyber insurance, evaluate its necessity, and fortify security measures to safeguard their digital assets, ensure business continuity, and potentially reduce insurance premiums.

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Secure Enterprise Browsing with Enterprise Browsers

Mon., 1. July 2024

Many employees can access all the applications and resources needed throughout the day without leaving the browser. Browsers are critical for business operations, but they’re vulnerable to cyberattacks. Enterprise browsers provide additional protection for businesses to protect enterprise data from leaks and attacks.

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Understand the Impact of the NIST CSF 2.0 Updates on Cybersecurity and Compliance

Mon., 24. June 2024

The NIST CSF 2.0 has introduced substantial updates to its guidelines for enhancing cybersecurity across industries. Security leaders aiming to align with NIST CSF 2.0 must ensure their teams are thoroughly briefed on the latest version of the modification and understand its implications for their organization’s cybersecurity strategies and compliance requirements to maintain or achieve alignment.

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Navigating the UK's IoT Security Laws: What SMEs Need to Know and Do

Mon., 17. June 2024

An increase in IoT devices and IoT device breaches has spurred the creation of new legislation in the UK to enforce minimum security requirements on those devices. The new legislation emphasizes the need for stronger security in consumer electronics. Security leaders and IT Asset Managers should enhance IoT device security and update practices to benefit from these changes.

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Intel Core Ultra Processors: AI's New Chip on the Block

Mon., 10. June 2024

As AI becomes more integrated into applications, there is a greater need for more powerful and efficient chips for computers and laptops. The Intel Core Ultra is an advancement in chip technology that claims to increase on-device AI performance and accessibility for laptops and tablets. While this processor family may be a low-cost entry point for accelerating AI adoption, businesses that use or build on-device AI applications should consider these options carefully.

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SEC's New Cybersecurity Disclosure Rule: A Game Changer Now in Effect

Mon., 3. June 2024

The new SEC Cybersecurity Disclosure Rules have taken effect and seek to mandate public companies, including foreign private issuers, to provide more detailed and uniform disclosures about cybersecurity. C-level IT executives need to understand these updated regulations and adjust their compliance plans accordingly to meet the new standards.

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Indie Game Development on a Dime Using AI Game Asset Generation

Mon., 3. June 2024

Small game development studios face barriers to success due to high game development costs and limited staff. Decision makers in small game studios can deploy AI game asset generation to shorten game development time and reduce costs.