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A Guide to Adopting AI for Better Public Service Delivery

AI is transforming local government operations by enhancing efficiency through streamlined processes and improved decision-making. Although some local authorities have embraced AI, others may find it challenging to implement. Local authorities must establish the necessary groundwork to maximize AI's potential. These government agencies must address legacy systems, data challenges such as outdated data formats and system interoperability, and a lack of digital and AI-related skills. They cannot harness AI's true power unless these challenges are resolved. This article will empower local governments to adopt AI proactively and help them deliver tangible benefits to their communities. Data Officers and Tech Leaders within these authorities need to be able to assess and modernize their data and processes to make them AI-ready.

AI Applications in Local Governments

AI applications in local governments are increasingly transforming how public services are delivered and policies are formulated. One significant area of impact is personal productivity tools. These tools …

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