To stay competitive, CIOs and IT leaders must integrate AI-powered help desk management software to streamline customer service operations, improve response efficiency, and boost customer satisfaction. Now is the time to evaluate AI-based help desk software to automate repetitive tasks and enable omnichannel support.
Regulatory compliance is increasingly complex, with penalties threatening business sustainability. CIOs and IT leaders should explore leveraging Large Language Models (LLMs) to automate compliance tasks, improve accuracy, and streamline document management.
The CrowdStrike outage in July 2024 exposed over 8 million Windows machines to boot failures, highlighting that even cybersecurity software can be a digital threat. CIOs and IT leaders must adopt agentless cybersecurity solutions to reduce risks and simplify management.
Apple’s compliance with the EU’s Digital Markets Act is a game-changer for iOS app distribution. CIOs and IT leaders should explore alternative app marketplaces, and capitalize on new opportunities to expand and diversify their app ecosystems.
NIST's updated Cybersecurity Framework 2.0 focuses on governance and supply chain risk management, giving IT leaders a chance to strengthen their strategies. Learn about the latest updates to ensure your organization remains resilient and secure.
The latest laptop processors from Intel, AMD, Apple, and Qualcomm are pushing boundaries with integrated NPUs, aiming to supercharge on-device AI capabilities. Choosing the right processor depends on your operating system preference, budget, and AI workload requirements.
